Privacy Policy

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Updated Date: Feb 20, 2026

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Welcome to synqAGENT.com, a pioneering AI-powered Sales agent platform. We are headquartered in San Francisco, CA, and provide our services across the United States and Canada. This Privacy Policy explains how we collect, use, protect, and share your information.

1. Introduction

At synqAGENT.com, we respect your privacy and are committed to protecting your personal data. This policy applies to all information collected through our website, mobile application, and AI-powered communication tools.

2. Information Collection

We collect the following types of information:

• Agent Personality Data: To create a unique, personalized experience for real estate agents.
• Customer Data: Information provided by or about our users' clients.
• Agent Data: Information about our users, the sales agents.

These data points help us tailor experiences for both agents and their customers and improve our AI-driven processes. We do not share this data with any third parties.

2.1 Google Calendar Integration

If you choose to connect your Google account with synqAGENT to enable calendar functionality, we will request access to specific Google Calendar data via the Google Calendar API. This includes:

• Viewing your calendar events
• Checking your availability
• Creating, modifying, and deleting events on your behalf

What Data We Access

We may access and process the following Google user data:

• Your calendar list
• Event metadata (title, description, date/time, location, attendees)
• Free/busy availability

How We Use This Data

This data is used solely to:

• Allow your AI agent to check your availability in real time
• Automatically create, update, or delete events as part of lead engagement or meeting scheduling flows
• Improve the user experience by offering seamless booking and scheduling through your calendar

Data Storage and Sharing

• We do not store full calendar event content permanently.
• We do not share your Google Calendar data with any third parties.
• We only retain metadata necessary to link events to the synqAGENT platform for scheduling visibility.
• You may disconnect your Google account at any time from your synqAGENT dashboard.

Data Protection Measures for Google Calendar Data

• All Google Calendar data is transmitted securely via HTTPS/TLS 1.2+ encryption.
• Any sensitive data temporarily stored is encrypted at rest using AES-256 encryption.
• Access to Google Calendar data is strictly limited to authorized systems and personnel with a legitimate need, and all access is logged and monitored.
• We comply with the Google API Services User Data Policy, including the Limited Use requirements. Your Google data is never sold, used for advertising, or shared with unauthorized third parties.

3. User Interaction

Our users interact with our services primarily through a web app, SMS, and our website.

SMS Messaging and Mobile Data

We collect mobile phone numbers solely for the purpose of delivering transactional, informational, service-related, and user-requested text messages, including account notifications, reminders, customer support communications, and authentication messages such as one-time passcodes. Message frequency may vary. Message and data rates may apply. Users may opt out of SMS messages at any time by replying STOP. We do not sell, rent, or share mobile phone numbers with third parties for marketing or promotional purposes.

4. Data Security

We take the protection of your personal and sensitive data seriously. To safeguard all information, including data accessed via the Google Calendar API, we implement the following security measures:

• Encryption in Transit & at Rest: All data transmitted between your device, our servers, and third-party APIs (including Google services) is encrypted using HTTPS/TLS 1.2+ protocols. Sensitive data stored by synqAGENT is encrypted at rest using AES-256 encryption.
• Access Control: Only authorized personnel with a legitimate business need have access to sensitive data, and all access is logged and monitored.
• Data Minimization: We only collect and retain the minimum amount of information necessary to provide our services. Calendar event data is not stored permanently and is only kept long enough to fulfill scheduling functions.
• Regular Security Reviews: We conduct periodic security assessments, vulnerability scans, and audits to ensure our systems remain compliant and secure.
• Incident Response: In the event of a data breach, we have an established incident response plan that includes immediate containment, investigation, and notification to affected users as required by law.
• Compliance with Google API Services User Data Policy: All use of Google Calendar data complies with Google's Limited Use requirements. Your data is never sold, used for advertising, or shared with unauthorized third parties.

5. Compliance Requirements

Given our operations in the United States and Canada, we adhere to:

• The California Consumer Privacy Act (CCPA).
• The Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

These laws provide users with rights regarding their personal data.

6. Cookies and Tracking Technologies

We use standard cookies and similar technologies to enhance user experience and analyze platform usage.

7. Data Retention and Deletion

We adhere to industry standards for data retention and deletion. Users have the right to request the deletion of their personal data.

8. International Data Transfer

Our data operations are confined to the United States and Canada, ensuring data remains within these borders.

9. User Rights

Users have the right to access, correct, and delete their personal data directly from the app they're using or by requesting through our email using help@synqAGENT.com.

10. Contact Information

For any privacy-related inquiries or concerns, please reach out to us via our email at info@synqAGENT.com.

11. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated through our platform or via email.

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