Terms & Conditions

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Updated: Feb 20, 2026

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Welcome to synqAGENT.com. Please read these Terms and Conditions ("Terms") carefully before using the synqAGENT.com website ("Website") operated by synqAGENT ("Company," "we," "us," or "our").

1. Acceptance of Terms

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you may not access the Website.

2. Use of the Website

• Eligibility: You must be at least 18 years old to use this Website.
• Account: When you create an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.
• Prohibited Activities: You agree not to engage in any activity that interferes with or disrupts the Website (or the servers and networks connected to the Website).

3. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of synqAGENT or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written consent.

4. User-Generated Content

If you post content or submit material, you grant synqAGENT a non-exclusive, royalty-free, perpetual, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

5. Privacy Policy

Our Privacy Policy, which describes how we collect, use, and disclose your personal information, is hereby incorporated into these Terms. Please review our Privacy Policy to understand our practices.

6. Electronic Communications

• Consent: By providing your contact information, you consent to receive communications from us electronically, including emails and SMS messages for transactional, operational, reminder-based, and, where explicitly consented to, promotional purposes.
• Opt-Out: You may opt out of receiving promotional emails or SMS messages at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.
• Frequency: The frequency of promotional and reminder communications may vary. We reserve the right to change the frequency of these communications at our discretion.

7. Disclaimer of Warranties

The Website is provided on an "as is" and "as available" basis. synqAGENT makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or products included on the Website.

8. Limitation of Liability

To the fullest extent permitted by law, synqAGENT shall not be liable for any damages of any kind arising from the use of the Website or from any information, content, materials, products, or services included on or otherwise made available to you through the Website, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

9. Indemnification

You agree to indemnify, defend, and hold harmless synqAGENT, its affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers from and against all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of the Website or your breach of these Terms.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of the jurisdiction in which synqAGENT operates, without regard to its conflict of law principles.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Your continued use of the Website following any changes signifies your acceptance of the new Terms.

12. Non-Disclosure Agreement (NDA)

• Confidentiality Obligation: Any information shared between you and synqAGENT, including but not limited to business plans, strategies, financial information, customer leads, or proprietary tools, will be treated as confidential.
• User Responsibility: Users agree to keep any proprietary or confidential information provided by synqAGENT secure and not share it with unauthorized parties.
• Duration of Confidentiality: This obligation of confidentiality will survive the termination or expiration of your use of the synqAGENT platform.
• Exceptions: Confidentiality does not apply to information that is:
• Publicly available through no breach of these Terms.
• Disclosed with prior written consent from the owner.
• Required to be disclosed by law, with prior notice given to the disclosing party.

13. Compliance with Telemarketing Laws

13.1 User Responsibility

Users of synqAGENT's services are required to comply with all applicable telemarketing laws and regulations, including the Telephone Consumer Protection Act (TCPA) and the Telemarketing Sales Rule (TSR). It is the user's responsibility to ensure that their outbound calling activities adhere to these laws.

synqAGENT acts as a technology service provider. Users of the platform are responsible for obtaining proper consent from their end-users before initiating SMS or voice communications using the platform. 

13.2 Prohibited Activities

When using synqAGENT for outbound calls, users must not:

• Call Numbers on the National Do Not Call (DNC) Registry: Avoid contacting numbers listed on the DNC registry without prior express written consent or an existing business relationship.
• Fail to Identify Themselves: Each call must clearly state the caller's identity, the purpose of the call, and provide contact information.
• Use Pre-Recorded or AI-Generated Calls Without Consent: Obtain explicit written consent before using automated or AI-generated calls.
• Call Outside Permitted Hours: Place calls only between 8 AM and 9 PM local time of the recipient.
• Fail to Honor Opt-Out Requests: Immediately cease calls to individuals who request to be added to an internal Do Not Call list.
• Engage in Misleading or Deceptive Sales Tactics: Avoid false claims, impersonation, or deceptive incentives.
• Fail to Maintain an Internal Do Not Call List: Keep and respect a list of individuals who have opted out of communications.
• Call Restricted Numbers: Refrain from calling emergency lines, hospitals, or other protected entities.

13.3 Penalties for Non-Compliance

Violations of telemarketing laws can result in significant fines and legal actions. Users are solely responsible for any penalties arising from their non-compliant activities. By using synqAGENT for outbound calls, users acknowledge that they are responsible for ensuring full compliance with all federal, state, and local telemarketing laws. synqAGENT is a service provider and does not assume responsibility for user-initiated calls.

14. Subscription and Pay-As-You-Go Billing Terms

• Billing Agreement: Users subscribing to the Pay-As-You-Go plan agree to be billed based on the selected plan for the minutes used.
• Plan Resets: The plan resets after the allotted minutes are used. Exceeding allocated minutes results in additional charges.
• Automatic Billing: By subscribing, users authorize automatic billing for additional minutes.
• No Refunds: No refunds for unused minutes or early termination of the service.

14.1 Subscription Enrollment

• By subscribing to synqAGENT, you are enrolling in a monthly subscription plan that includes a predetermined number of minutes for AI Voice Agent usage, as specified in your selected plan.
• If you exhaust your allotted minutes before the month's end, additional minutes will automatically be added ("top-up") at the same rate as your current subscription plan. These top-up charges will be billed immediately upon allocation.
• Unused minutes at the end of each billing cycle will roll over and remain available for up to 12 months from the date of accrual. After 12 months, any unused rollover minutes will expire and be removed from your account.

14.2 Cancellation Policy

• You may cancel your subscription at any time.
• Cancellation will take effect at the end of the current billing cycle.
• Upon cancellation, any unused minutes in your account balance will remain available for up to 12 months or until they are fully used, whichever comes first.
• Once your balance is depleted, you will no longer have access to synqAGENT services unless you reactivate your subscription.
• No refunds will be issued for the current subscription period upon cancellation.

14.3 Billing and Payment

• Subscription fees and any additional top-up charges will be billed to the payment method on file.
• It is your responsibility to ensure that your payment information is accurate and up to date.

15. Free 30-Minute 7 Day Trial Eligibility

• Available exclusively to first-time users.

15.2 Usage and Expiration

• The free trial includes 30 minutes of usage and must be used within 7 days of account creation.
• Any unused trial minutes will expire after the 7-day trial period.

15.3 Automatic Enrollment

• At the end of the trial, users will be automatically enrolled in a monthly subscription plan, which includes a set amount of minutes based on the selected tier.
• If users run out of minutes during the month, they will be topped up automatically at the plan rate.
• Users may cancel their subscription at any time (refer to Section 14.4 for details).

16. Referral System

• Referral Rewards: Referrers and referred users each receive 60 minutes of free talk time after the referred user completes their first payment.
• Eligibility Conditions: Rewards are only granted if the referred user is a first-time user and completes a paid transaction.
• Non-Transferable: Referral rewards are non-transferable and cannot be redeemed for cash or credit.

17. Data Security and User Privacy

• Data Ownership: Users retain ownership of any uploaded data.
• Mobile and Personal Data: We do not sell or share mobile or personal data with third parties, affiliates, or partners for marketing or promotional purposes. We only share data with third parties when it is strictly necessary to deliver our service and only under binding agreements that ensure confidentiality. Under no circumstances will mobile data be shared or sold for advertising or promotional use.
• Data Encryption: All data is encrypted both at rest and in transit.
• Compliance: synqAGENT complies with GDPR, CCPA, and other relevant regulations.

18. Contact Information

If you have any questions about these Terms, please contact us at: synqAGENT Email: info@synqAGENT.com.

Promotional and Reminder Communications

By using our Website, you consent to receive promotional and reminder communications from us via SMS and email. These communications may include, but are not limited to,

updates about our services, promotional offers, and reminders about upcoming events or actions required on your part.

1. Consent to Receive Communications

By providing your phone number and email address, you consent to receive SMS and email communications from synqAGENT.

2. Opt-Out

You may opt out of receiving promotional SMS and email communications at any time. To unsubscribe, follow the instructions provided in the communication or contact us at info@synqAGENT.com.

3. Frequency of Communications

The frequency of promotional and reminder communications may vary based on your interactions with our Website and services.

4. Message and Data Rates

Message and data rates may apply to SMS communications. Please check with your mobile carrier for details on your plan.

5. Contact Information for Communication Concerns

For any concerns or issues related to our promotional and reminder communications, please contact us at info@synqAGENT.com

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